At peak times, we used to have a
‘waiting room’. Having 2,000 people queue up in the waiting room for four hours
to book tickets was simply unacceptable,” Rob Greig, the chief technology
officer at Royal Opera House told Computer Weekly.
The Royal
Opera House has improved consumer's experience of reservation
passes on the internet with a public reasoning facilities that removes the need
for a exclusive “waiting room” window on its web page. Arranging about 500
activities every year, the web page provides a entrance for customers to guide
passes for the Opera House Dancing
and the Royal Opera House Safari,
making it the globe's most popular opera house.
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